Amersham Health Centre

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The Surgery

Amersham Health Centre

Amersham Health Centre

Telephone
01494 434344

Dr Alan C Dellow, Dr Andrea Wood,
Dr Clare Gabe, Dr Vimmi Passi, Dr Paul Layng, Dr James Murphy,
Dr Gillian Webb & Dr Charlotte Copas


To View Our Patient Participation and Patient Survey Report, click here

 

The Surgery

Amersham Health Centre, Chiltern Avenue, Amersham, Bucks HP6 5AY
Tel: 01494 434344
Fax: 01494 733711

Opening Hours

The surgery is open from 8.30am to 6.00pm Monday to Friday and for a limited number of pre-booked appointments on a Saturday morning from 8.30am to 12 noon.  Phone calls are not taken on a Saturday morning.

Click here for details of our automated telephone system.

Amersham Health Centre Newsletter
Click Here to download - Spring 2014
Click Here to download - Summer 2013
Click Here
to download - Spring 2013
Click Here
to download - Winter 2012/2013
Click Here
to download - Autumn 2012
Click Here to download - Spring 2012
Click Here to download - Summer 2011
Click Here to download - April 2011
Click Here to download - February 2011

Would you like to comment on
the service that we provide?


Please download this survey form,
complete and return to the surgery.


Introduction

Welcome to The Surgery, Amersham Health Centre. We hope that you will find this website useful. We aim to provide a high standard of medical and nursing care for all our patients, with a strong emphasis on disease prevention, health education and self-help. There is much that you, the patient, can do to maintain your own good health and the aim of this website is:

  • To help you - by giving useful information about the services we offer and advice on how to manage  minor illness in the home.
  • To help us - by making clear how our services can best be used.
  • To help us to help you - by encouraging a team approach between the practice and the patients

Practice Newsletter

This is produced quarterly and informs patients on medical issues, general information and seasonal medical help. If you wish to write a short article for inclusion in our newsletter, please hand your suggestion to the receptionist. If you would like to view a particular newsletter click on the appropriate link above.

Access To Medical Records

Patients can request access to their medical records but they may not be removed from the practice premises. A charge will be made for access to records, for copies and for computer printouts. There are times when notes need to be audited in order to ensure that the quality of care patients receive is monitored and improved. If you have any objection to this please write to the practice manager. District nurses and health visitors have access to medical records of the patients in their care.

Violent Or Abusive Patients

Violent or abusive behaviour directed towards our doctors or staff will not be tolerated. Any patient who verbally or physically assaults a doctor or member of staff will be removed from our list of patients.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is available on request.

Patient Care.Data

How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”.

More information can be found here: www.nhs.uk/caredata

Additional Services

A wide range of additional services is available. Please ask at reception for details.


Practice News and Notices

CONTACTING THE SURGERY

 Our phone number has changed 

To contact us by phone: 01494 434344

                                 Fax: 01494 733711

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  Telephone Contact Numbers

Patients are often out when we telephone them – the call might only be to reschedule an appointment. Please help us to contact you more easily by letting us know your mobile telephone number as well as your home number. Please ask the Receptionist for a Contact numbers form. 
 
We may use your mobile number to send you text messages. If you do not wish to receive any text messages from the surgery, please let us know or tick the box on the Contact numbers form.
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       SUNRISE & Saturday

Surgeries

 
Did you know we hold one early morning surgery and one Saturday morning surgery every week.
 
·             Early morning SUNRISE surgeries start at 7.20am on Mondays. all SUNRISE surgery appointments must be pre-booked. 
 
·             We have one nurse who also runs a SUNRISE clinic starting at 7.20am on  Monday Mornings.
 
·             Saturday surgeries start at 8.30am until 12 noon. All Saturday surgery appointments must be pre-booked.
 
SUNRISE & Saturday appointments are open to all our patients but are particularly aimed at patients who find it difficult to come to surgeries during normal opening hours.

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GENERAL PRACTITIONER TRAINING

 DUE TO GENERAL PRACTITIONER TRAINING there will be NO AFTERNOON SURGERIES AND THEREFORE NO ROUTINE APPOINTMENTS WITH THE DOCTORS ON THE FOLLOWING AFTERNOONS-

 

  • Wednesday 18th June 

  • Tuesday 22nd July

  • Wednesday 17th September

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 The New NHS 111 Service is Here!

In our last newsletter we reported that this new service would be coming soon. The service was officially launched on 12th March and replaces NHS Direct for health information and advice.  

NHS 111 will also take calls from patients needing urgent medical help or advice when the surgery is closed but in a life-threatening situation you should phone 999 instead.

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

Where possible, the NHS 111 team transfer you directly to the people you need to speak to. 

If the NHS advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and records created are maintained securely and will only be shared with others directly involved with your care.

Simply Call 111 to be connected to the service. Calls to NHS111 are free from both landline and mobile phones.

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Accident and Emergency (A&E) Units

As you may already know, there is no longer an A&E Unit at Wycombe General Hospital. The nearest A&E departments are at Stoke Mandeville Hospital which is in Aylesbury, Wexham Park Hospital in Slough and John Radcliffe Hospital at Oxford.

There is a 24 hour Minor Injuries and Illness Unit (MIIU) at Wycombe Hospital which deals with minor injuries and illness unsuitable for a GP appointment. If you are unsure about this service, NHS 111 will be able to advise you.

For diarrhoea, runny nose, coughs and headaches it may not be necessary to see a doctor as your pharmacist may be able to advise you.

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  YOUR HEALTH CENTRE NEEDS YOU!

If you would be interested in joining our Patient Participation Group and coming to a meeting, please ask at Reception for a contact form to complete or telephone the surgery with your details.

If you aren’t able to attend meetings but would still like to be involved, please let us know and we will contact you by email.

Many thanks

 Dr Dellow & Partners 

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CARERS BUCKS

Carers Bucks is a local charity that supports carers of all ages, from all communities who are looking after a friend or family member who could not manage without them. We support carers in Buckinghamshire from the ages of 6, with our Young Carers service, through to people who are in their 90s. They might be caring for someone with dementia, a physical or learning disability, serious illness or mental health problem. Whatever their caring role we can help.

Many people do not recognise themselves as carers – they are just a mum, dad, husband or daughter doing what any family member or friend would do. However carers have rights and are entitled to information and support for themselves.

Carers Bucks provides:

 

·         up to date information and advice on carers’ issues including benefits

·         help to get a break

·         training to help carers with their caring role

·         an In Case of Emergency service (ICE) if carers are suddenly taken ill or have an accident.

·         opportunities to meet other carers at support groups and events

·         someone to talk to in confidence

·         advice and support for working carers

·         a Young Carer service for children and young people caring for a family member.

 

For more information contact Carers Bucks on 0300 777 2722; email mail@carersbucks.org or visit our website at www.carersbucks.org

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The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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