Please note we still have some flu vaccinations available
If you are aged 65 and over or have any of the following conditions:-
Immunosuppression, Diabetic, Chronic Kidney Disease, Chronic Heart Disease, Chronic Respiratory Disease, Chronic Liver Disease, Chronic Neurological Disease or Pregnant.
Please call the surgery to book an appointment for your flu vaccination.
We do not normally contact patients to offer an appointment.
Please remember to contact the surgery in September 2012 to book for the October / December 2012 clinics.
YOUR HEALTH CENTRE NEEDS YOU!
If you would be interested in joining our Patient Participation Group and coming to a meeting, please ask at Reception for a contact form to complete or telephone the surgery with your details.
If you aren’t able to attend meetings but would still like to be involved, please let us know and we will contact you by email.
Dr Dellow & Partners
Cancelling Appointments – using our automated telephone system when the Surgery is closed
If you have an appointment that you need to cancel, you don’t need to wait until the surgery next opens to let us know. Please call on 08444 77 87 33 and select ‘Option 2’ and cancel your appointment using the automated system. You will be asked the following questions:
· Please say your full name after the tone.
Answer – just say your first name and last name
· Please say the date and time of your appointment after the tone.
Answer – just say the date and time e.g. 1st March at 11.00am
· Please say the name of the doctor you have your appointment with after the tone.
Answer – Just say the name of the doctor or nurse who you are due to see.
This is particularly helpful if you have an early morning appointment and will save you from queuing on the phone when the surgery re-opens. We will then have time to offer the appointment to another patient.
Cancelling an appointment for Specialist Clinics
In order to monitor and maintain the good health of patients who have heart problems, are diabetic, asthmatic, hypertensive etc, our nurses arrange specialist clinics where the appointments are for at least 20 minutes in duration.
Letters are sent to patients at regular intervals asking them to book an appointment at the relevant specialist clinic. Some patients are also asked to have a blood test a week before attending their clinic appointment.
Increasingly, patients contact the surgery to cancel their appointments at very short notice. This is a cause of concern for the practice. As these are specialist clinics that are booked many days or weeks in advance, it is not possible to arrange for another patient to attend without giving advance notice – especially if a blood test is required. Should it be necessary to cancel or alter specialist clinic appointments please advise the surgery at the earliest possible opportunity so that cancelled appointments can be re allocated, and the clinic slots are not left vacant.
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Are you caring for someone who can't manage without you, does Someone Care for You?
If you are looking after a family member, friend or neighbour whose health is impaired by old age, or who is mentally or physically disabled, then you are a Carer.
If you are a Carer, a Young Carer or have a Carer/Young Carer could you please let us have details to record in your medical records.
Carers Bucks
Many family Carers also face isolation, poverty, ill health and depression. Carers Bucks is a charity that works in partnership with family Carers to support them in their caring role by providing information, advice, advocacy and emotional support.
Carers can collect a leaflet about Carers Bucks for the Health Centre, visit their website at www.carersbucks.org or telephone them on 01494 463536
Carers Bucks has a specific team that works with and supports young people aged from 6 to 18 years who care for a family member because of a:
· physical or mental illness
· disability
· drug or alcohol addiction
The cared for person may be a parent or brother or sister, or other relative living in the same household. The child or young person does not necessarily have to be providing ‘hands on’ care to be recognised as a young Carer. Even if there are services in place and other members of the family helping with the care, the emotional impact and restrictions due to the illness or disability can still have an enormous effect on the young Carer.
Young Carers are supported in a variety of ways:
· regular meetings and outings
· family events
· one to one support where needed
· someone to talk to who understands
· access to Carers Grant money for breaks
· newsletter written and edited by Young Carers
