Appointments can be made in person, by telephone to 01494 434344 or online using Patient Services. The reception desk is open from 8.30am to 6.00pm each weekday (7:20am Monday).
Morning Surgery 8.30 - 11.00am (From 7:20 am on Mondays)
Evening Surgery 3.00 - 5.40pm
GENERAL PRACTITIONER TRAINING
Due to General Practitioner training there will be NO AFTERNOON SURGERIES AND THEREFORE NO ROUTINE APPOINTMENTS WITH THE DOCTORS ON THE FOLLOWING AFTERNOONS
Wednesday 12th September, Wednesday 17th October and Tuesday 13th November 2018 - the GP surgery will be closed from 12.45pm and the reception desk will be closed. Other clinics in the building such as CAMHS and Dental will still be running.
Making Appointments Online
You can now book your appointments online using Patient Access. To register for this service you will need to download and complete the form below and hand back to reception,together with 2 forms of identification (1 for your name and 1 for your address). You will then be sent your login details buy the Clinical System supplier.
Click here to download the Patient Access Registration Form (.doc)
If you have already registered for Patient Access click on the link below to access the service.
We have an automated telephone answering system. When you call you will be asked to:
- Press 1 to book an appointment
- Press 2 for prescription queries or results
- Press 3 to speak to a secretary or to arrange a home visit
Other options may be offered but if you do not have a touch-tone phone the system will automatically put you through to the appointment desk. All calls are held in a queue until a receptionist is free to take the call. Please be patient at busy surgery times - your call will be answered as soon as possible.
When you telephone for an appointment we would be grateful if you could provide the receptionist with brief details of your problem so that you can be offered an appointment with the most appropriate member of our team. Sometimes this will be with a nurse practitioner, specialist nurse or clinic nurse rather than with a GP, but your wishes will always be respected. If you need to see a doctor we aim to be able to offer you an appointment on the day that you phone the surgery, but as patients are now registered with the practice rather than with an individual GP, it may not always be possible for you to see your preferred doctor. We do have some appointments that can be booked in advance, mostly early and late in the day. Please call as early as you can for an appointment on the day.
We try to run to time as far as possible. Inevitably an appointment can run over time, so please bear with us if you have to wait. To keep the surgeries running as smoothly as possible, please remember the following points:
- Please arrive on time for your appointment and allow time to park your car (on site parking is very limited).
- NB Please let us know if you cannot keep your appointment.
- Please don't 'squeeze in' other people to your slot.
- Please let us know if you need more than the allocated 10 minutes so that we can give you a longer appointment.
Express Appointments - Tel: 01494 434344
Express appointments are available daily for single, uncomplicated problems such as sore throats, earache and rashes that can be dealt with in a 10-minute appointment.
Express clinics are run by specialist nurses with doctor back-up. Our receptionists will be pleased to advise you if you think that an express clinic appointment might be suitable to deal with a problem.
Special Appointments - Tel: 01494 434344
These are available via your doctor, the practice nurse or health visitor, for such as:
- Contraception advice
- Antenatal care
- Cervical smear
- Foreign travel advice and immunisation
- Baby clinics
- Parentcraft and antenatal relaxation clinic
- Medical examinations for fitness to drive, insurance, sports etc.
Please ask at reception for further details.
Cancel An Appointment?
If you have an appointment that you need to cancel, you don't need to wait until the surgery next opens to let us know. Please call on 01494 434344 and select 'Option 2' and cancel your appointment using the automated system.
You will be asked the following questions:
- Please say your full name after the tone
Answer - just say your full name and last name
- Please say the date and time of your appointment after the tone
Answer - just say the date and time eg. 1st March at 11.00am
- Please say the name of the doctor you have your appointment with after the tone
Answer - just say the name of the doctor or nurse who you are due to see
This is particularly helpful if you have an early morning appointment and will save you from queuing on the phone when the surgery re-opens. We will then have time to offer the appointment to another patient.