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Suggestions and Complaints

The Doctors and staff wish to provide the very best possible care. If any patient has a suggestion for improving our service or to make a complaint, please do discuss this with the Practice Manager. We undertake as part of the Patient Charter to deal with any complaint promptly and fully. In addition, your doctor would be pleased to discuss the matter with you.

The Patient Experience Team (PALS) are available to receive compliments, comments, concerns and complaints from the hospital service you have received. They also offer confidential advice, support and information on health-related matters to patients, their families and their carers. To contact PALS tel: 0800 328 5640.

Complaints Procedure Leaflet

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