The Doctors and staff wish to provide the very best possible care. If any patient has a suggestion for improving our service or to make a complaint, please do discuss this with the Practice Manager. We undertake as part of the Patient Charter to deal with any complaint promptly and fully. In addition, your doctor would be pleased to discuss the matter with you.
The Patient Experience Team (PALS) are available to receive compliments, comments, concerns and complaints from the hospital service you have received. They also offer confidential advice, support and information on health-related matters to patients, their families and their carers. To contact PALS tel: 01296316042.
You and your general practice
NHS England published ‘You and Your General Practice’ (YYGP) on 19 June 2025, setting out standards patients can expect and how they can support their GP team.
GP practices will need to link to the NHS England published YYGP document on their practice website no later than 1 October 2025 and respond to patient feedback resulting from engagement with YYGP. ICB has put a process in place to support patient feedback directly to the ICB or via Healthwatch, which can be found here.